Product FAQs
What is the minimum order?
What is the minimum order?
The minimum order is 1 carton.
Do you offer quantity discounts?
Do you offer quantity discounts?
Yes, decreasing prices apply depending on the volumes ordered:
-3% from 3 boxes of the same reference
-5% from 5 boxes of the same reference
-10% from 10 boxes of the same reference
The prices displayed on the site take these conditions into account.
What are the preparation and delivery times?
What are the preparation and delivery times?
Orders are prepared within 24 to 48 hours (business days). Delivery generally takes place within 2 to 7 business days depending on your location (France or Europe).
Do you deliver to Europe?
Do you deliver to Europe?
Yes, we deliver to many European countries.
Delivery times and costs are calculated automatically according to the delivery address entered when ordering:
- Delivery to mainland France excluding Corsica :
FREE shipping from €299 excluding VAT. Below that, a flat rate of €9.90 excluding VAT.
- Delivery (excluding islands) to Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Poland, Portugal, Denmark, Hungary, Czech Republic, Slovakia :
FREE shipping from €350 excluding VAT. Below that, a flat rate of €19.90 excluding VAT.
- Delivery (excluding islands) to Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Slovenia, Sweden, Greece:
FREE shipping from €390 excluding VAT. Below that, a flat rate of €29 excluding VAT.
No direct delivery to Switzerland via the website: please contact us via contact@gimex.fr, in order to process your order directly with our customer service.
5. What are the delivery conditions in Europe?
5. What are the delivery conditions in Europe?
We deliver to 24 European countries. Delivery costs are calculated automatically based on the delivery country selected during checkout.
Zone 1 – 13 countries: Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Italy, Poland, Portugal, Denmark, Hungary, Czech Republic, Slovakia:
Free shipping on orders over €350 excluding VAT. Below this amount, a flat fee of €19.90 excluding VAT applies.
Zone 2 – 11 countries: Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Slovenia, Sweden, Greece:
Free shipping on orders over €390 excluding VAT. Below this amount, a flat fee of €29 excluding VAT applies.
No direct delivery to Switzerland via the website: please contact us via contact@gimex.fr, so that we can process your order directly with our customer service.
General FAQ
Is your packaging eco-friendly?
Is your packaging eco-friendly?
The majority of our products are eco-designed, made from recycled materials: our bags, for example, use recycled paper, and the transparent windows are made from recycled plastic bottles. Furthermore, 99% of our packaging is recyclable. We have also gradually replaced the cotton or nylon cords in our luxury bags with paper cords, in order to offer 100% paper bags that are fully recyclable.
Is eco-friendly packaging more expensive?
Is eco-friendly packaging more expensive?
Not necessarily. We are committed to offering sustainable alternatives with the best value for money.
Do the products comply with current standards?
Do the products comply with current standards?
Yes, all our products comply with current regulations (food contact, REACH).
9. Do any of your products come from Asia?
9. Do any of your products come from Asia?
Yes, some of our products are manufactured in Asia. They are made from eco-designed materials that are between 40% and 100% recycled.
For your information, transport represents only 12% of our company's overall carbon footprint .
Personalization
10. Which products are customizable?
10. Which products are customizable?
Bags, sachets, pouches, gift wrap, muslin, cardboard boxes, labels, ribbons, Ice.bag® coolers…
Based on our standard developed concepts or your specifications, we offer you custom-made products.
Thanks to our expertise and know-how in terms of production, we can coordinate and adapt different materials according to your needs.
11. How do I request a customization?
11. How do I request a customization?
You can send us your request via the contact form, including details of your project. An advisor will assist you with your quote.
Contact
12. How can I contact you?
12. How can I contact you?
By phone: France Department +33 1 69 30 76 74 / Export Department +33 1 69 53 65 31
By email: contact@gimex.com
Our service can be reached from Monday to Friday, from 9am to 5pm.