Join our team!

Structure a team. Streamline operations. Elevate the customer experience.

At Gimex, we are convinced that customer relations are not just about responding to requests: they must become a true lever for performance and trust.

In a context of growth and organizational transformation, we are looking for a Customer Relations Manager capable of structuring,
leading, and developing our team to ensure a fluid, demanding, and lasting customer experience.

Our mission:

For over 35 years, Gimex has developed thanks to three strong pillars: the quality of its products, the competitiveness of its prices, and the reliability of its stocks.

As a Customer Relations Manager, your role will be to lead and structure all aspects of customer relations.

You will be both:

• a team manager
• an operational conductor
• a process structurer

Your objective: to guarantee a fluid customer relationship while improving internal organization.

 Your responsibilities:

Manage and grow the team

• Supervise and support the customer service team
• Organize priorities and workload
• Develop employees' skills and autonomy
• Establish team rituals and a structured work environment

 Lead customer relations

• Supervise the processing of orders and customer requests
• Guarantee the quality of interactions and customer satisfaction
• Manage sensitive situations or disputes
• Ensure follow-up with strategic clients

Structure the organization

• Analyze current processes
• Identify areas for improvement
• Streamline interactions between: sales, logistics, production, and customer service departments

Implement performance indicators

• Monitor processing times
• Measure customer satisfaction
• Monitor disputes and service performance
• Implement simple and effective management tools

The skills we are looking for

Soft skills:

Above all, we are looking for a personality capable of structuring and uniting. The essential qualities for success in this position:

• Organizational skills
• Natural leadership
• Ability to make decisions
• Relational intelligence
• High standards in work quality
• Ability to remain calm in complex situations

Skills / Expertise:

• Significant experience in managing a customer service or sales administration department
• Experience in a B2B environment
• Ability to structure and improve operational processes
• Good understanding of commercial and logistical challenges
• Experience in managing performance indicators

Why join Gimex?

Joining Gimex means becoming part of a company:

• Solid and recognized in its sector
• In a phase of structuring and transformation
• Where initiatives and ideas are encouraged
• Where you can have a real impact on the organization

You will have the opportunity to contribute directly to the improvement of the company and play a key role in its development.

Benefits of the position:

• A position of responsibility with real autonomy
• A central role in the organization
• An environment where decisions are made quickly
• A human-sized company with short communication channels

 Compensation: Attractive compensation based on profile and experience.

Interested? Apply here: https://join.com/companies/gimexfr/15875058?utm_medium=social_sharing&utm_source=copy_link

Location: Palaiseau
Contract: Apprenticeship
Start date: September 2026

About Us:
GIMEX International is an SME with around 15 employees, specializing in standard and custom packaging and creator of the iconic Ice.bag® brand (bottle chillers) sold in over 26 countries.

Your missions:
Reporting to our Sales Engineer, you will be the primary contact for new professional client creations (France & export).

Your main responsibilities:
• Feed the sales pipeline: Identify new prospects, Search for contacts on LinkedIn, CRM databases, Meta, Schedule appointments (phone, email, video)
• Respond to quote requests and prepare commercial offers
• Identify development opportunities
• Ensure regular reporting
• Support the sales team (mailing, new product follow-up, trade shows…)

Profile sought:
• Student in a business school (minimum Bac +4 / Bachelor's degree)
• Good level of English (written and spoken)
• Excellent prospecting, negotiation, and service skills
• Ability to analyze a market (competition, offer, target, pricing…)
• Proficiency in Excel and a CRM

Skills:
• Mastery of sales and negotiation techniques in a B2B environment
• Ability to analyze customer needs and propose adapted solutions
• Ability to track performance indicators (KPIs) and manage databases

Interpersonal skills:
• Excellent interpersonal skills and customer service orientation
• Team spirit and cross-functional collaboration
• Rigor, organizational skills, and proactivity
• Stress management and handling sensitive situations
• Punctuality and appropriate attire (Meetings / Clients)

We offer:
• A strategic position at the heart of business development
• An international dimension
• Benefits: Health insurance, meal vouchers, public transport reimbursement

Interested? Apply here:
https://join.com/companies/gimexfr/16323786?utm_medium=social_sharing&utm_source=copy_link