Join our team!

Structure a team. Streamline operations. Elevate the customer experience.

At Gimex, we are convinced that customer relations are not just about responding to requests: they must become a true lever for performance and trust.

In a context of growth and organizational transformation, we are looking for a Customer Relations Manager capable of structuring,
leading, and developing our team to ensure a fluid, demanding, and lasting customer experience.

Our mission:

For over 35 years, Gimex has developed thanks to three strong pillars: the quality of its products, the competitiveness of its prices, and the reliability of its stocks.

As a Customer Relations Manager, your role will be to lead and structure all aspects of customer relations.

You will be both:

• a team manager
• an operational conductor
• a process structurer

Your objective: to guarantee a fluid customer relationship while improving internal organization.

 Your responsibilities:

Manage and grow the team

• Supervise and support the customer service team
• Organize priorities and workload
• Develop employees' skills and autonomy
• Establish team rituals and a structured work environment

 Lead customer relations

• Supervise the processing of orders and customer requests
• Guarantee the quality of interactions and customer satisfaction
• Manage sensitive situations or disputes
• Ensure follow-up with strategic clients

Structure the organization

• Analyze current processes
• Identify areas for improvement
• Streamline interactions between: sales, logistics, production, and customer service departments

Implement performance indicators

• Monitor processing times
• Measure customer satisfaction
• Monitor disputes and service performance
• Implement simple and effective management tools

The skills we are looking for

Soft skills:

Above all, we are looking for a personality capable of structuring and uniting. The essential qualities for success in this position:

• Organizational skills
• Natural leadership
• Ability to make decisions
• Relational intelligence
• High standards in work quality
• Ability to remain calm in complex situations

Skills / Expertise:

• Significant experience in managing a customer service or sales administration department
• Experience in a B2B environment
• Ability to structure and improve operational processes
• Good understanding of commercial and logistical challenges
• Experience in managing performance indicators

Why join Gimex?

Joining Gimex means becoming part of a company:

• Solid and recognized in its sector
• In a phase of structuring and transformation
• Where initiatives and ideas are encouraged
• Where you can have a real impact on the organization

You will have the opportunity to contribute directly to the improvement of the company and play a key role in its development.

Benefits of the position:

• A position of responsibility with real autonomy
• A central role in the organization
• An environment where decisions are made quickly
• A human-sized company with short communication channels

 Compensation: Attractive compensation based on profile and experience.

Interested? Apply here: https://join.com/companies/gimexfr/15875058?utm_medium=social_sharing&utm_source=copy_link

Location: Palaiseau
Contract: Apprenticeship
Start date: September 2026

About Us:
GIMEX International is an SME with around 15 employees, specializing in standard and custom packaging and creator of the iconic Ice.bag® brand (bottle chillers) sold in over 26 countries.

Your missions:
Reporting to our Sales Engineer, you will be the primary contact for new professional client creations (France & export).

Your main responsibilities:
• Feed the sales pipeline: Identify new prospects, Search for contacts on LinkedIn, CRM databases, Meta, Schedule appointments (phone, email, video)
• Respond to quote requests and prepare commercial offers
• Identify development opportunities
• Ensure regular reporting
• Support the sales team (mailing, new product follow-up, trade shows…)

Profile sought:
• Student in a business school (minimum Bac +4 / Bachelor's degree)
• Good level of English (written and spoken)
• Excellent prospecting, negotiation, and service skills
• Ability to analyze a market (competition, offer, target, pricing…)
• Proficiency in Excel and a CRM

Skills:
• Mastery of sales and negotiation techniques in a B2B environment
• Ability to analyze customer needs and propose adapted solutions
• Ability to track performance indicators (KPIs) and manage databases

Interpersonal skills:
• Excellent interpersonal skills and customer service orientation
• Team spirit and cross-functional collaboration
• Rigor, organizational skills, and proactivity
• Stress management and handling sensitive situations
• Punctuality and appropriate attire (Meetings / Clients)

We offer:
• A strategic position at the heart of business development
• An international dimension
• Benefits: Health insurance, meal vouchers, public transport reimbursement

Interested? Apply here:
https://join.com/companies/gimexfr/16323786?utm_medium=social_sharing&utm_source=copy_link

Location: Palaiseau
Contract: Apprenticeship
Start Date: September 2026

About us:
GIMEX International is an SME with around 15 employees, specializing in standard and custom packaging and the creator of the iconic Ice.bag® brand (bottle chillers) sold in over 26 countries.

Your missions

Reporting to the Accountant, you will contribute to the smooth running of the company's accounting, administrative, and HR activities.

General and Auxiliary Accounting

• Entry of accounting records: purchases and bank transactions
• Recording expense reports and bank statements
• Performing bank reconciliations (€ and $)
• Matching customer and supplier accounts
• Managing initial customer reminders in France and abroad
• Participating in monthly closing operations (accruals/deferrals)

Human Resources

• Administrative personnel management (mutual insurance, occupational health files)
• Management of meal vouchers

Administrative

• Receiving, opening, and distributing mail
• Managing purchases of supplies and consumables
• Analyzing and monitoring general services contracts
• Coordination with the IT provider for workstation preparation

Desired Profile

• Minimum Bac +2 in Accounting, Management, Administration, or equivalent
• Preparing for a Bachelor's degree, Professional Bachelor's degree, or Master's degree as part of a 2-year apprenticeship contract
• Proficiency in office software
• First experience in accounting or administration appreciated (internship, apprenticeship, student job)
• First experience with Sage Accounting or Sage Commercial Management software would be highly appreciated
• Interest in accounting, administration, and human resources

Skills

• Proficiency in office tools (Excel, Word, Outlook)
• Basic knowledge of general accounting
• Ability to manage multiple tasks simultaneously
• Adherence to procedures and deadlines
• Good writing skills

Soft Skills

• Rigor and organizational skills
• Team spirit
• Adaptability
• Curiosity and open-mindedness
• Proactiveness
• Discretion and respect for confidentiality
• Service-oriented and good interpersonal skills
• Autonomy and sense of responsibility

We offer

• A versatile and formative apprenticeship
• Close support from the Accountant
• Varied missions in accounting, administration, and human resources
• Integration into a human-sized team
  

Interested? Apply here:
https://join.com/companies/gimexfr/16392270-assistant-e-de-gestion-administrative-et-comptable-alternance-h-f